Terms & Conditions
Making a Booking
By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by the Terms & Conditions set out below.
When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied during the booking process. Booking confirmations are subject to the availability of accommodation at the hotel. You should carefully check the details of your confirmation as soon as you receive it.
You must contact us immediately in writing if any of the details are incorrect or incomplete. We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking.
We cannot accept liability for any inaccuracies that are not brought to our attention within 24 hours from your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.
All bookings of three (3) rooms or more are classified as a “group” booking and require pre-authorisation by a member of the hotel management team. The management team reserves the right to refuse bookings without prior authorisation.
Paying for your Booking
To guarantee the reservation, a deposit equal to the value of the first night’s accommodation rate will be taken at the time of booking. At the time of booking we will authorise the charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay. Any rooms, rates or promotions may be subject to bespoke terms and conditions that are different to the above. Please ensure you refer to any terms in the confirmation email relating to your booking. Unless stated as part of your booking, additional items such as the cost of meals, beverages and travel expenses and excursions, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved at the point of “check out” from the hotel.
Amendments to your Booking
You should notify us of any amendments to your confirmed booking by telephone or in writing as soon as possible. Amendments are subject to availability and those made within the cancellation period (see below) may be subject to cancellation charges.
Price Changes
We reserve the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and – with the exception of any errors – we will not increase the price of your reservation once it has been confirmed.
We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error.
We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.
Price Guarantee
On receipt of written confirmation the prices quoted and confirmed in writing by the Hotel remain fixed except for any alterations in the Government rates of taxation and/or duty such as VAT, for which we reserve the right to alter pricing to take account of any variation that is out of our control.
Cancellations
We understand that sometimes you need to change your plans. All bookings can be cancelled without charge up to 2pm, 72 hours prior to arrival local time. Cancellation and non-arrival charges apply after 2pm, 72hours before the confirmed arrival date and will be charged to the credit / debit card supplied at the time of the booking. We reserve the right to charge for the full accommodation amount per room booked if the above cancellation requirements are not met.
Any rooms, rates or promotions may be subject to bespoke terms and conditions that are different to the above. Please ensure you refer to any terms in the confirmation email relating to your booking.
Any rooms booked as part of a ‘group’ booking (2 rooms or more) will be subject to a 30 day cancellation policy. Any group bookings that cancel within 30 days will be subject to a 50% charge of the full cost of the accommodation. Any group bookings that cancel within 14 days of the booking date will be subject to 100% charge of the full cost of the accommodation.
Please check at the time of booking if you are unsure of any of our cancellation procedures.
For any bookings in our restaurant we have a £25 per person cancellation fee, which applies if the reservation is cancelled within 24 hours of the booking time. If you need to make any changes, we kindly ask that you provide as much notice as possible.
Additional Requests
All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.
Third Party Suppliers
Elements of your break may include services supplied by third parties (for example wine tours at local vineyards). Such third party suppliers will usually have their own set of Terms and Conditions relating to the services they provide.
You should consult any third party Terms and Conditions soon after making a booking if your break includes such items.
Medical Conditions
If you or any member of your party has a medical problem or disability which may affect your stay, please call Reservations to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision.
If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific requirements or needs.
Circumstances Beyond our Control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, pandemic, national health crisis, injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.
By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager as required. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.
Complaints
If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the manager or senior member of staff at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation.
If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should put it in writing and send it to the management team of Boys Hall.
General Information
Accommodation: As a minimum, all bedrooms feature a private ensuite bathroom with either a bath & shower or a shower, tea/coffee making facilities & access to WIFI. A number of bedrooms feature facilities in addition to those stated above.
Opening hours: Our reception is open from 8.30am until 7.30pm. If you wish to check-in to the hotel out of these hours, please discuss with reception at the time of booking.
Payment methods: We accept most major credit and debit cards. We do not accept any cash payments.
Check-in: Your room(s) will normally be available by 3pm. If you wish to arrive earlier please contact the hotel to check if this will be possible. We always try to accommodate where possible but sometimes this may not be possible.
Check-out: We ask that you vacate your room by 11am on the day of your departure. If you require a “late check-out” please advise the reception team. Please note that a “late check-out” may incur additional charges.
Pets: At present we do not accept any pets at Boys Hall unless it is for special circumstances. Please contact reception should you wish to enquire about pet staying.
Smoking policy: The hotel is a non smoking hotel throughout. Outside smoking areas are available. Should you or any member of your party be caught smoking in the non designated smoking areas there will be a charge of £100 added to your final bill. Should the fire alarm be triggered as a result of you or any member of your party smoking whilst on site a £100 charge will be added to the room. Further charges may be applied should there be damage caused from the result of smoking.
Damage: Should you cause damage to decor or spoil a room or any of our public areas in any way that is deemed not accidental, the Hotel reserves the right to charge you a minimum of £150.00 in order to cover the cost of cleaning, repairs and disruption in reselling the room.
Taxes: All prices include VAT tax at the prevailing rate at the time a payment is made.
Breakfast service: Rooms will always be treated as individual bookings for breakfast and therefore are not required to book in for breakfast. If you wish to dine as a “group” of six (6) or more, you will be required to make a table booking with our reception team.
Pub and Bar Lounge/Terrace: Our communal areas can accommodate groups of up to six (6) without prior authorisation. For any “groups” of 6 or more you will be required to liaise with our reception team.
Curfew: A curfew of 00:30 is in effect for all overnight guests. Non-staying guests must depart by 23:30. Should you wish to use the venue beyond this time you will need to liaise with our reception team.
Menus: We do not offer bespoke menu changes except for specific allergens or dietary requirements that are not met with our current menus. Should you wish to have any bespoke menus created this will incur additional charges.
Food and Beverage: Only food and beverages purchased on the premises may be consumed onsite. We offer a corkage charge of £30 per bottle (70cl) of wine and £60 per bottle (70cl) for any spirit or liqueur and £35 per bottle (70cl) for any sparkling wine.
Boys Hall communal areas are designed for all guests to enjoy, and the use of any of these facilities as part of a group needs to be pre-agreed with the management team. The management team reserves the right to refuse any large groups using these areas.
Insurance
We strongly advise you ensure that acceptable travel insurance is in place to cover any unforeseen circumstances.
Our Liability to You
We accept liability for, and totally restricted to, services booked via the Hotel website in accordance with the Booking Terms & Conditions current at the time of booking. We cannot accept any other form of liability.
Third Party Websites and Viruses
The Hotel cannot be held responsible for the accuracy, content, or availability of information about our hotel or our company that may be found on third party websites. Neither are we responsible for the content or privacy policies of any third party websites that have links to or from our website.
Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an unreasonable or disproportionate load on our website or server infrastructure is prohibited.
CCTV
CCTV is in operation throughout Boys Hall.