Terms & Conditions

We don’t have many rules at the Boys Hall, however a few rules never hurt anyone, so please read the below;

Making a Booking

By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by the Terms & Conditions set out below.

When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied during the booking process. Booking confirmations are subject to the availability of accommodation at the hotel. You should carefully check the details of your confirmation as soon as you receive it.

You must contact us immediately in writing if any of the details are incorrect or incomplete. We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking.

We cannot accept liability for any inaccuracies that are not brought to our attention within 24 hours from your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

Paying for your Booking

Valid Credit or debit card details will be required when you make your booking online or via the telephone. The full value of the booking will be charged from the card provided at the time of “Check-in” at the hotel.

See our cancellation policy for charges that may be taken. Unless stated as part of your booking, additional items such as the cost of meals, beverages and travel expenses and excursions, are not included in the price of your stay.

If you incur any such additional costs you must settle the sum involved at the point of “check out” from the hotel.

Amendments to your Booking

You should notify us of any amendments to your confirmed booking by telephone or in writing as soon as possible. Amendments are subject to availability and those made within the cancellation period (see below) may be subject to cancellation charges.

Price Changes

We reserve the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and – with the exception of any errors – we will not increase the price of your reservation once it has been confirmed.

We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error.

We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

Price Guarantee

On receipt of written confirmation the prices quoted and confirmed in writing by the Hotel remain fixed except for any alterations in the Government rates of taxation and/or duty such as VAT, for which we reserve the right to alter pricing to take account of any variation that is out of our control.

Cancellations

In order to avoid cancellation and/or non-arrival charges, guests should observe the hotels cancellation policy, which can vary depending on the platform you have chosen to book with.

Failure to cancel in advance will result in 100% of the stay being charged to the credit or debit card provided and your entire booking released immediately. Please check the cancellation and amendment terms at time of booking.

Where a refund is due, this will be refunded within 7 days from your cancellation to the same card you have made payment with.

Please check at the time of booking if you are unsure of any of our cancellation procedures.

Additional Requests

All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.

Third Party Suppliers

Elements of your break may include services supplied by third parties (for example wine tours at local vineyards). Such third party suppliers will usually have their own set of Terms and Conditions relating to the services they provide.

You should consult any third party Terms and Conditions soon after making a booking if your break includes such items.

Medical Conditions

If you or any member of your party has a medical problem or disability which may affect your stay, please call Reservations to advise us so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision.

If details are not provided to us at the time of booking, the hotel reserves the right to cancel the booking should it be unable to make appropriate provision for a specific requirements or needs.

Circumstances Beyond our Control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, pandemic, national health crisis, injuries and death of an individual(s) through accidental circumstances unconnected with the hotel.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the hotel owner or manager as required. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.

Complaints

If you are dissatisfied with any aspect of your stay you should bring the problem or issue to the attention of the manager or senior member of staff at the hotel as soon as possible so that all reasonable efforts can be made to rectify the situation.

If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should put it in writing and send it to the management team of the hotel.

General Information

Accommodation: As a minimum, all bedrooms feature a private ensuite bathroom with either a bath & shower or a shower, tea/coffee making facilities & access to and Ipad upon request. A number of bedrooms feature facilities in addition to those stated above.

Opening hours: Our reception is open from 7.30am until 10.30pm. If you wish to check-in to the hotel out of these hours, please discuss with reception at the time of booking.

Payment methods: We accept most major credit and debit cards. We do not accept any cash payments.

Check-in: Your room(s) will normally be available by 3pm. If you wish to arrive earlier please contact the hotel to check if this will be possible. We always try and accommodate where possible but sometime this may not be possible.

Check-out: We ask that you vacate your room by 10.30am on the day of your departure. If you require a “late check-out” please advise the reception team. Please note that “late check-out” may incur additional charges.

Pets: At present we do not accept any pets at the Hotel unless it for special circumstances. Please contact the hotel should you wish to enquire about pet staying.

Smoking policy: The hotel is a non smoking hotel throughout. Outside smoking areas are available. Should you or any member of your party be caught smoking in the non designated smoking areas there will be a charge of £100 added to your final bill. Should the fire alarm be triggered as a result of you or any member of your party smoking whilst onsite a £100 charge will be added to the room.

Damage: Should you cause damage to decor or spoil a room or any of our public areas in any way that is deemed not accidental, the Hotel reserves the right to charge you a minimum of £150.00 in order to cover the cost of cleaning, repairs and disruption in reselling the room.

Taxes: All prices include VAT tax at the prevailing rate at the time a payment is made.

Insurance

We strongly advise you ensure that acceptable travel insurance is in place to cover any unforeseen circumstances.

Our Liability to You

We accept liability for, and totally restricted to, services booked via the Hotel website in accordance with the Booking Terms & Conditions current at the time of booking. We cannot accept any other form of liability.

Third Party Websites and Viruses

The Hotel cannot be held responsible for the accuracy, content, or availability of information about our hotel or our company that may be found on third party websites. Neither are we responsible for the content or privacy policies of any third party websites that have links to or from our website.

Attempts to interfere with the operation of our website, by whatever means, or any attempt to place an unreasonable or disproportionate load on our website or server infrastructure is prohibited.

CCTV

CCTV is in operation throughout Boys Hall.